Pickup orders typically take 1-3 days to process. We are a mother/daughter micro business, and all our products are handmade, hand-cut, and hand-wrapped by just the 2 of us. We thank you for your patience and understanding.
Please select a pickup date and time after you process your online payment, or you can coordinate with us by phone or messenger. Please DO NOT come to pickup your order until we've confirmed that your order is ready. On the day of pickup, you can park in the pickup zone on Union next to Patagonia. Please call us at (626)396-9996 once you're parked and we'll leave your order outside our front door for contactless pickup. If you're walking over, please call us when you're 3-5 minutes away. Please try to follow these instructions to keep us all safe and healthy so we can make it through this holiday season.
The Soap Kitchen ships 2 to 3 day Priority Mail and Express Mail (overnight) via the United States Postal Service. Most orders are processed within 3 business days. Each order can only be shipped to one address. If shipping to more than one address, a separate order must be placed for each shipping destination.
Orders for Soap Cakes and Favors may take up to 4 weeks to complete, depending on the size of the order. Please call us at 626.396.9996 with any special requests.
Note: Express Mail service will not be available for orders being sent to P.O. Boxes or Military APO/FPO addresses.
International Orders - Please call us at 626.396.9996 to place an international order.
RETURNS & EXCHANGES
We at The Soap Kitchen want you to be as passionate about our products as we are about making them. Returns or exchanges are accepted in original saleable condition within 7 days of receiving the package. Please contact us at 626-396-9996 for a return authorization (RA#) before sending any items to us.
Soap Cakes and Favors are considered custom orders and can not be returned. If you are unsure about your selection, we suggest ordering a few designs before placing your final order.
Please pack the items carefully and try to use the original packaging if possible. Please insure your shipment as lost shipments are the sender's responsibility. All returns or exchanges must be accompanied by an invoice or packing slip. Returns or exchanges can also be brought in to our retail location in Old Pasadena, CA.
Send all returns or exchanges to:
Send all returns or exchanges to:
The Soap Kitchen
25 N Fair Oaks Avenue
Pasadena, CA 91103
Attention: Customer Service – Returns
We will issue a refund or exchange once we have inspected the items. Credit or debit card refunds will be issued to the card that was used on the original purchase. Please retain your return shipping receipt and invoice or packing slip until you have received your refund or exchange. It may take up to two billing cycles for the refund to appear on your statement. All shipping and handling fees, as well as gift wrap fees, are non-refundable.
Damaged or Incorrect Merchandise
Please inspect your order upon delivery. All damaged and incorrect orders must be brought to our attention within 3 days of receiving the package. Please retain the original packaging, and the packing slip or invoice. To return damaged or incorrect items, please contact us at 626-396-9996.
Gift recipients will receive a store credit to be used online or over the phone.
The Soap Kitchen is no longer issuing rewards points for online purchases at this time. If you have previous points that you would like to redeem, please contact us and we will make custom arrangements. We reserve the right to discontinue the rewards program at any time.
Due to the hand-made and hand-cut nature of our soaps, each bar is unique in shape and weight. We do everything we can to make sure that our customers get what they pay for, and more. Orders with multiple soaps may contain soaps of varying weight, but the average weight of all the bars should be as stated or more. Please note that handmade soap continues to age/cure and harden with time. The weight of your soap may decrease after months of aging/curing, but you will have a harder bar that lasts longer when you use it.