The Soap Kitchen ships 2 to 3 day Priority Mail via the United States Postal Service. Most orders are processed within 2-3 business days. Each order can only be shipped to one address. If shipping to more than one address, a separate order must be placed for each shipping destination.
Orders for Soaplessly Devoted Favors may take up to 4 weeks to complete, depending on the size of the order. Please call us at 626.396.9996 with any special requests.
International Orders - Please call us at 626.396.9996 to place an international order.
PICKUP BY APPOINTMENT ONLY - SATURDAY 1pm - 3pm (SUBJECT TO CHANGE)
Please order by Friday for Saturday pickup. We will contact you when your order is ready. We have very limited pickup hours at the moment. It will typically be on Saturdays from 1pm - 3pm, but is subject to change. To make a pickup order, simply go through the checkout process with billing and shipping addresses the same, then select "Pickup Saturday Only - Order by Friday" as your shipping option. We will send you an email with available appointment times. Please check your spam folder if you don't see this email.
Please wear a mask and follow these important instructions for a safe pickup experience for us all:
You can park on Union next to Patagonia at the Curbside Pickup Zone. Call us at 626-396-9996 once you've arrived and we will put your order right outside our front door for pickup. If you’re walking over, please call us when you’re about 5 minutes away so we have time to place your bag outside.
RETURNS & EXCHANGES
We at The Soap Kitchen want you to be as passionate about our products as we are about making them, but for safety and contamination concerns, we do not accept returns or exchanges. If there is a problem with your order, please contact us and we will do our best to make things right.
The Soap Kitchen is no longer issuing rewards points for online purchases at this time. If you have previous points that you would like to redeem, please contact us and we will make custom arrangements. We reserve the right to discontinue the rewards program at any time.
Due to the hand-made and hand-cut nature of our soaps, each bar is unique in shape and weight, and may have small blemishes, air bubbles, or imperfections. We believe this adds character to our beautiful soaps, as each bar truly is one of a kind. Orders with multiple soaps may contain bars of varying weight, but the average weight of all the bars should be as stated or more. We cure our soaps for at least 4 weeks before making them available for sale. Please note that handmade soap continues to age/cure and harden with time. The weight of your soap may decrease after months of aging/curing, but you will have a harder bar that lasts longer when you use it.