SHIPPING
You now have the option of selecting USPS Priority Mail or Ground Advantage. Most orders are processed within 2-3 business days. Each order can only be shipped to one address. If shipping to more than one address, a separate order must be placed for each shipping destination. Orders that qualify for free shipping will be shipped via Ground Advantage or UPS. In certain cases, we may choose to ship via USPS Priority Mail flat rate.
Orders for Soaplessly Devoted Favors may take up to 4 weeks to complete, depending on the size of the order. Please call us at 626.396.9996 with any special requests.
International Orders - Please call us at 626.396.9996 to place an international order.
RETURNS & EXCHANGES
We at The Soap Kitchen want you to be as passionate about our products as we are about making them, but for safety and contamination concerns, we do not accept returns or exchanges. If there is a problem with your order, please contact us and we will do our best to make things right.
UNDELIVERABLE PACKAGES
If your order is returned to us as undeliverable, we are happy to re-ship following these steps:
- We will notify you via email and/or phone that your package has been returned and the reason it was returned (ie. invalid address, not picked up, declined by recipient).
- You provide us with an updated/valid mailing address to attempt re-delivery.
- We open the shipping box and adjust anything that may have shifted around during transit to make sure the package is in perfect condition to be shipped again.
- We repackage your order in a brand new, clean shipping box with new packaging material.
- The fee to re-process undeliverable packages is $15 plus the actual cost of postage.
- We will send you an invoice electronically and once the invoice is paid, we will re-ship the package within 2 business days.
- If the invoice is not paid within 7 business days of the invoice being sent, the order is considered unclaimed and becomes the property of The Soap Kitchen. No refunds or credits will be issued.
- If we don’t receive a response within 10 business days of notifying you that the package has been returned, it is considered unclaimed and becomes the property of The Soap Kitchen. No refunds or credits will be issued.
REWARDS POINTS
The Soap Kitchen is no longer issuing rewards points for online purchases at this time. If you have previous points that you would like to redeem, please contact us and we will make custom arrangements. We reserve the right to discontinue the rewards program at any time.
DISCLAIMER
Due to the hand-made and hand-cut nature of our soaps, each bar is unique in shape and weight, and may have small blemishes, air bubbles, or imperfections. We believe this adds character to our wonderful soaps, as each bar truly is one of a kind. Orders with multiple soaps may contain bars of varying weight, but the average weight of all the bars will be as stated or more. We cure our soaps for at least 4 weeks before making them available for sale. Please note that handmade soap continues to age/cure and harden with time. Once you receive your soaps, the weight may decrease slightly with time as they continue to cure. The longer the bar cures, the harder it gets, and the longer it will last when you use it. To get the most out of your soap, always keep it well drained and try to let it dry between uses. Never let it sit in a puddle of water or under a constant stream of water.